Refund Policy

Refund Overview

Our goal is to provide products and services that meet the expectations agreed at the time of purchase. If an eligible order requires a refund, customers may contact us using the details provided below.

Refund requests are reviewed individually based on the order details, product condition and reason for the request.

When Can a Refund Be Requested?

A refund may be considered in situations such as:

• The wrong product or fabric was supplied.
• The received item is damaged or defective.
• The product materially differs from the confirmed order specification.
• An order is cancelled within the applicable cancellation period.
• Another refund condition has been specifically agreed with the customer before purchase.

How to Request a Refund

To request a refund, please contact our team with the relevant order information and a clear explanation of the issue.

Depending on the nature of the request, we may ask for photographs, videos, invoice details or other information required to review the claim.

Review & Approval

Once a refund request is received, our team may review the order, product condition, delivery information and reason for the request.

A refund is processed only after the request has been approved under the applicable terms.

If additional information is required, we may contact the customer before making a final decision on the request.

Refund Processing

Once a refund has been approved, the refund will normally be initiated to the original payment method, where supported.

The time required for the amount to appear in the customer's account may depend on the payment provider, bank or financial institution.

Non-Refundable Items

Certain products or orders may not be eligible for a refund depending on their nature and the terms agreed before purchase.

• Customized or specially manufactured products.
• Products cut, altered or processed according to customer specifications.
• Products damaged after delivery due to improper handling or use.
• Orders where the applicable terms specifically exclude refunds.

Any specific exception applicable to an order should be communicated to the customer before or at the time of purchase.

Damaged or Incorrect Items

If you receive an item that appears damaged, defective or different from the confirmed order, please contact us as soon as reasonably possible after delivery.

Please retain the packaging and product until the matter has been reviewed, as photographs or additional information may be required.

Depending on the circumstances, we may offer a replacement, correction, credit or refund in accordance with the applicable order terms.

Order Cancellation

Cancellation requests should be submitted as early as possible after placing an order.

Cancellation may not be possible once an order has entered production, processing, cutting, customization or dispatch.

Where cancellation is accepted, any applicable refund will be processed according to the order terms.